When the registrant is unable to attend, and is not in a position to transfer his/her place to another person or to another event, then the following refund arrangements apply:

• Registrations cancelled more than 30 days before the event will be refunded 80% of the registration fees.

• Registrations cancelled less than 30 but more than 15 days before the event will be refunded 50% of the registration fees.

• Registrations cancelled less than 15 days before the event will not be eligible for a refund.

• “On demand” webinars and homestudies are non-refundable.

• Certification workshop registrations can only be rescheduled/transferred twice.